Telehealth isn't new, but it's the new normal these days. Here are seven things you should know before your virtual appointment.

1. What can you expect from a telehealth appointment?

Your telehealth call will be just like a normal visit to the clinic but instead of face-to-face, you'll be screen-to-screen. Your appointment could be over the telephone or via video, depending on the type of treatment you're seeking. In most cases, you'll still begin your consultation by answering some questions for the nurse. Then you'll be able to speak to your doctor and ask any questions you may have. Keep a notebook handy to write down any advice or treatment options that your doctor has for you.

2. What equipment do you need?

Most consultations can be done over a phone call, so all you'll need is a phone. In other cases, you may be video conferencing with your doctor — especially if you have an injury that they need to examine. If you're using a laptop, you'll need an internet connection. You may also need to download applications like Zoom or Skype. Your doctor will have instructions that you can follow. Whatever device you use to connect with your health care provider, make sure you test the technology ahead of your appointment.

3. Can telehealth providers write prescriptions?

Yes, your doctor can write you a prescription without you needing to come in! They'll send your prescriptions straight to the pharmacy where you can pick it up. Some pharmacies are offering curbside pickup so you don't have to leave your car. You may also be able to pick up your prescription through the drive-thru or even get them delivered. Plenty of people get their prescriptions delivered already.

4. How much does it cost?

Telehealth services are most likely covered by your health insurance, but you may have some out-of-pocket costs. It depends on where you live and if you have access to health care in the first place. In the US, far too many are still without health insurance, especially with millions having recently lost their jobs. Progressive activists are putting more pressure than ever on the government to adopt universal health care, as the Australian government did in 1984.

Australia's Medicare system provides national health care to all Australian residents and even some visitors. Their Medicare is primarily funded by a 2% Medicare levy on taxable income. High-earning Australians may also have to pay a medical levy surcharge if they are past a certain income threshold. The Medicare levy surcharge is designed to incentivize high-earners to purchase insurance from private health insurers — so that publicly funded resources can go to those who need it most.

5. Can you see a therapist via telehealth?

This pandemic (and this year in general) has been tough on everyone, so if you or a family member's mental health has suffered, don't be afraid to seek treatment. Family therapy can be especially helpful if your family has recently lost a loved one. Trained child therapists can help young children and adolescents work through grief as well as help treat anxiety disorders, ADHD, and certain disabilities. Therapy sessions are absolutely compatible with telehealth. In fact, it's been used to provide rural access to counseling long before COVID.

6. Can you treat COVID-19 via telehealth?

Health care providers can't diagnose you with Coronavirus over a telehealth call, but they can help coordinate testing and give you advice about monitoring your symptoms, quarantining, and self-care. The CDC recommends that those with COVID-19 stay home, rest, and hydrate. Seek emergency medical attention right away if you start experiencing severe symptoms such as shortness of breath and persistent chest pain.

7. Can I schedule an in-person visit?

Some things like dental services just can't be done over the phone or with video conferencing. Most clinics and hospitals are allowing in-person visits in certain cases. With social distancing practices in place, you may have to wait in your car or outside instead of in a waiting room. The clinic should give you full instructions when you schedule your appointment.

Accessing health services during a pandemic is not without its challenges, but today's technology makes remote health care easier than ever. If you have any other questions about telehealth, talk to your health care provider prior to your virtual visit.