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Help and system support from Hub Culture

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Get help for AQUA, Ven, Ultra and HubID from Hub Culture


Contact Membership Support

Ask Zeke any question

Zeke, our system intelligence and community concierge, is always available to answer any type of question. Send a mail inside, reach out on Twitter @Zeke_ai or visit http://zeke.ai to log a request.
There are many ways to get in touch with the community:
If you have a question about Ven please email Ven Support.
If you have a question about the Ultra Exchange system please email Ultra Support.
If you have a general question, please email us.
If you have a question regarding the Store, a purchase or a booking, please email us.
If you have an event or membership enquiry, please contact our Concierge Team.

Frequently Asked Questions:

What is Hub Culture ecosystem?

Why can't I login or access a certain service? 


Not all areas of Hub Culture are available to everyone. We make a lot of content and opportunities available to those outside the network, but to gain full access you need have a HubID account. This is free, and acts like a passport to access ecosystem services.


I am a member so why can't I login? 


If you are already a member and have trouble logging in, check your password link or ask for the Reminder to send you your info.  If you don't know your username, contact Support and we will get back to you shortly.


Why Ven?


Ven is a digital currency and features many benefits for members: it is secure, global, stable, and environmental.  Inside Hub Culture Ven is used to trade value, price the exchange of knowledge, and to power a collaborative economy. By trading and enhancing knowledge in micro-payments, members can build value and earn capital for the knowledge work they do. We provide a starter amount of Ven when a user joins, and the user can choose to earn or spend more as they wish. Once a balance reaches 0 Ven, it is easy to buy or earn more at specified rates against most major global currencies.




AQUA, the Active Quarantine User Ally, is a Hub Culture powered assistant enabling you to own and control your health data. AQUA privately and securely transmits data to quarantine authorities when needed, and helps you to manage doctor health verifications, symptom tracking and risk around contacts.


Why Pavilions?


The Pavilions exist at particular times and place to help bridge the gap between virtual and physical interaction.  These venues require premium membership and membership slots are limited.  Premium Members gain access to the global network of facilities and can use them to innovate, work, lounge, connect and earn.


What's the deal with the Store?

We love the power of social networks, so most Pavilion bookings and transactions can be handled digitally through the website store.  Therefore, items available in any Pavilion are also available on the website, allowing for seamless e-commerce purchases that simply deduct from your account.  Bingo! No cash, no cards - just you.  Make a booking yourself or simply request from the Pavilion Valet, and anything from coffee to Cartier is yours, instantly.


Encountered something? 

If you wish to report a copyright violation, inappropriate conduct or content posted by another user, please let us know.  Hub Culture does not own the data or content published by members and is not responsible for the veracity, truth, legality or other aspects of information made available by others. To help you find quality experts we've created rankings and social graph visibility to help you decide for yourself the quality of knowledge in the system.  


Hub Culture is a 'known community' in that many of our members know each other face-to-face, and we aim to maintain and build those connection hubs to preserve intellectual and reputation quality.


How is Hub Culture Structured? 


Hub is a socially run company, a crowd-sourced network.  We are a social collective, sharing opportunities and value creation with the members who drive our activities while acting as an agent on behalf of members.  The functions of the digital platform allow members to self organize, and we provide trading tools, commissions and connectivity to enhance the individual capabilities of this intelligent community.



Anything else?


Thank you for being a part of Hub Culture.  The best way to get in touch with us if you have a question, comment or issue would be to email us or visit the Support page, where press, speaker and other engagement opportunity information is listed.  We would love to hear from you, so don't hesitate to get in touch.